-
Serve customers accordingly with Gucci selling ceremony
-
Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
-
Guarantee cross and up-selling for all product categories
-
Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
-
Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
-
Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
-
Ensure the achievement of individual and Store goals, enhancing and developing the business
-
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
-
Contribute to manage the visual display of the products in accordance with Gucci visual standards
-
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
-
Ensure the products replenishment and physical inventory of merchandise
-
Follow Company grooming, accordingly with Gucci standards and policies
