Field Support Representative

The purpose of the role is to activate new agents related to one of our Partnerships to grow our Company’s presence in the market through developing, retaining and managing a designated portfolio of new agents. Tapping into the potential of those agents is what our Field Support Team does: they identify growth opportunities, make sure our agents know how to use our systems, arrange additional advertising material to attract more customers or simply give the guidance on who to contact technical or other type of support to help with arising issues.

• Responsibilities
  Responsibilities of the role will include, but will not be limited to:
  
  Actively participate in the set-up and training process of new agents;
  Strategically revisit existing agents, with an effective re-training activity when needed;
  Act as a problem-solver when agent faces issues with their day-to day Ria business;
  Provide or update branding solutions to existing agents in accordance to Marketing Department’s guidelines;
  Create and nurture strong relationships with the portfolio of agents to ensure a long-lasting business collaboration with Ria and the relevant Partner;
  Self-organize a smarty-structured weekly plan to meet set targets;

• Qualifications
  We will require you to have at least a High School diploma or a higher education level to work in this role. Furthermore, we will look for individuals with:
  
  Excellent communication and relationship building skills;
  Ability to work individually and with minimal supervision;
  Assertiveness and target driven approach;
  Stress resilience;
  Client orientation;
  Analytical thinking