Field Support Specialist

Responsibilities of the role will include, but will not be limited to:

• Actively participate in the support of just opened new agents (> 4 months);
• Strategically revisit existing agents, with an effective re-training activity when needed;
• Act as a problem-solver when agent faces issues with their day-to day Ria business;
• Provide or update branding solutions to existing agents in accordance to Marketing Department’s guidelines;
• Create and nurture strong relationships with the portfolio of agents to ensure a long-lasting business collaboration with Ria;
• Self-organize a smarty-structured weekly plan to meet set targets;

• Responsibilities
  Responsibilities of the role will include, but will not be limited to:
  
  Actively participate in the support of just opened new agents (> 4 months);
  Strategically revisit existing agents, with an effective re-training activity when needed;
  Act as a problem-solver when agent faces issues with their day-to day Ria business;
  Provide or update branding solutions to existing agents in accordance to Marketing Department’s guidelines;
  Create and nurture strong relationships with the portfolio of agents to ensure a long-lasting business collaboration with Ria;
  Self-organize a smarty-structured weekly plan to meet set targets;

• Qualifications
  We will require you to have at least a High School diploma or a higher education level to work in this role. Furthermore, we will look for individuals with:
  
  Excellent communication and relationship building skills;
  Ability to work individually and with minimal supervision;
  Assertiveness and target driven approach;
  Stress resilience;
  Client orientation;
  Analytical thinking